Troubleshoot Logging In
If you're having trouble logging in, there are a few things you should try before getting in touch.
Take your registration number out of the equation by clicking "Forgot registration number?" on the login screen. Then you'll just need to enter your email address to log in. If you enter an email that has a registration associated, you should be good to go! We'll send you a magic link that you can use to log in.
However, if you see an error, there are four likely culprits:
- First, double-check that you entered your email correctly on the login screen. I know, I know, you probably already did that, but we just need to double-check. It's the "turn it off and on again" of this problem.
- Do you have multiple email addresses? Is it possible that you used a different one to register? Try them out and see if you have any luck.
- If that doesn't work, it's possible that there was a typo in your email address when you registered. If you definitely remember registering but never got a confirmation email, this is likely the culprit. You'll need to get in touch with us to get sorted out if you think that's the issue. Which brings us to...
- Any chance you're not registered at all? It happens to the best of us. You can still register, so that's an easy way to get this sorted out quickly.