Troubleshooting Tips

If you're having trouble with app performance, set yourself up for success by:

  • Making sure that your mobile device meets the System Requirements.
  • Updating your mobile OS to the latest version.
  • Making sure notifications are enabled in phone settings.
  • Enabling Javascript. See instructions for iOS users and Android users.
  • Disabling ad blockers. See instructions for iOS users and Android users.
  • Naturally, the internet is required too, and we recommend a strong connection for streaming sessions.

Still need help? Contact Us Contact Us