Cancelling a Pass

Things happen, we understand. Our cancellation policy gives you the flexibility to do what you have to do if your plans change. 

You can get a full refund on your pass until June 1, 2023. After June 1, 2023, we will only provide a refund if you request a refund within 24 hours of purchase before September 1, 2023.

Please note: if the in-person event gets canceled for any reason, you will receive a 100% refund of your in-person passes.

How to cancel

If you need to cancel your pass, just get in touch with us by replying to your registration confirmation email or emailing us at

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