INBOUND Help Center

Cancelling a pass

Things happen, we understand. You can get a full refund on your pass through March 31 and within 24 hours of purchase until August 20.

Life comes at you fast, so our cancellation policy gives you the flexibility to do what you have to do.

Cancellation Graphic (1)

For purchases made on or before August 19, 2019, you can cancel your pass for a full refund within 24 hours of purchase. Purchases made after August 19 are nonrefundable.

Additionally, regardless of when you purchased your pass:

  • If you cancel by March 31, 2019, you’ll get a full refund of the amount paid.
  • If you cancel from April 1, 2019 through July 31, 2019, you’ll get a 50% refund if you cancel more than 24 hours after purchase.
  • After July 31, 2019, we will not provide a refund (regardless of whether or not you attend INBOUND 2019) if you cancel more than 24 hours after purchase.

All refunds will be made to your original form of payment.

You also have the option of transferring your pass, which you can do yourself for free at any point until the pass is printed onsite at INBOUND. You can find more information about transfers here.

How to cancel

If you need to cancel your pass, just get in touch with us by replying to your registration confirmation email or emailing us at

Changing hotel reservations

If you cancel a pass, changes will not be automatically reflected on your hotel reservation, so it's your responsibility to contact our housing partner onPeak in order to cancel or change your reservation. You can find more information about how to do that here.