Accessibility Guide at INBOUND
Accessibility at INBOUND 2026
As we welcome thousands of attendees, accessibility is at the forefront of our minds. We want to ensure INBOUND is a quality experience for everyone, so we’ve created this FAQ to provide insight into options for attendees. If you have any questions that are not answered by this guide, please reach out to us at help@inbound.com.
Manage your accommodation requests here.
Accessibility at INBOUND 2026
As we welcome thousands of attendees, accessibility is at the forefront of our minds. We want to ensure INBOUND is a quality experience for everyone, so we’ve created this FAQ to provide insight into options for attendees. If you have any questions that are not answered by this guide, please reach out to us at help@inbound.com.
In-Person Accessibility at INBOUND
Special Requests: Throughout this guide, you will see several areas that are available by request only. You must make your request through the ticket registration form. You can edit or update your requests here. Some types of accommodations can take several weeks to arrange, thus the deadline for submission will close on August 14, 2025. If you've submitted an accommodation request after this deadline, we will work with you to find the best solution that’s possible within the time that we have.
Q: Where is the event located? Is there a separate entrance for attendees with accessibility needs?
A: INBOUND takes place at the Boston Convention and Exhibition Center (BCEC) located at 415 Summer Street in Boston, MA 02210. The venue is fully accessible. All attendees are required to enter through the North Lobby where registration will be located. We will have accessible check-in desks, which you can access by entering any registration line.
Q: Are shuttles provided? Will there be an area for ADA pickup and dropoff at the BCEC?
A: There is no transportation provided by INBOUND to/from the airport or to/from the BCEC each day. There will be no shuttle service between the airport and the BCEC. For our attendees with accessibility needs, each day we are offering pre-scheduled transportation to the venue from our hotel block, however, you must submit this request by the August 14, 2026 deadline.
Q: Will there be fully accessible bathrooms?
A: Yes, the venue has fully accessible restrooms throughout the building. In addition to shared men’s and women’s rooms, there is an all gender restroom located within the venue.
Q: Where are the elevators located?
A: We have denoted all elevators on our event map, which can be accessed by downloading the INBOUND mobile app (available for download August). If you have any questions onsite, please ask any help staff in INBOUND shirts who will be able to point you in the right direction.
Q: Are children allowed into the venue?
A: The age guidance for attending INBOUND is 18+. If you need to bring a child with you, please request a companion ticket through the Accommodation Request Form. Due to safety requirements, they must be registered for the event and children must have a guardian accompanying them at all times. Children under the age of 18 are not allowed into capacity restricted sessions or evening events.
Q: Will service animals be allowed into the venue?
A: Yes, we are happy to host all trained service animals at the BCEC. Accommodation Request Form submissions regarding service animals were due on August 14, 2026. No other animals are allowed into the venue.
Q. Will printed materials be provided?
A: We will have a print copy of the map at Registration & Mobile App Support in the North Lobby of the Boston Convention Center. Come by and take a look if you have any questions!
Q: Will there be facilities available to allow any medication required to be kept cool and administered?
A: Yes, we will have facilities for medication requiring refrigeration and administration. The location of this room will be shared in August.
Q: Will there be facilities available to allow any medical equipment to be charged?
A: Yes, we will have facilities for charging areas for medical equipment. The location of this room will be shared in August.
Please note: there is no overnight storage available to attendees.
Q: Will there be reserved seating if I have accessibility needs?
A: Yes, during INBOUND we will have dedicated seating areas for individuals with a mobility device and accessibility needs. Please ask any help staff in an INBOUND shirt to point you to the appropriate location.
Mobility Devices
Q: I require a mobility device, how will this be handled on site at INBOUND?
A: Wheelchairs and 3- or 4-wheel electric scooters, walkers, canes, and crutches are allowed and are reasonably accommodated. Please know that INBOUND does not provide push services for attendees. If you need mobility assistance, please ensure you work directly with your rental company to successfully get the mobility device delivered to your desired location.
For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Please note all submissions are due by August 14, 2026
Contact Info:
Boston Orthopedic & Respiratory Equipment
Phone: 617-337-5133
email: info@bostonorthoresp.com
Companions & Personal Attendants
Q: I require a companion / personal attendant, will they be allowed to attend INBOUND?
A: Attendees with disabilities who require the assistance of an attendant or companion may request a complimentary Companion Ticket. The ticket does not grant access to INBOUND by itself and the Companion Ticket must match the badge-holder’s name to be valid. One designated Companion Ticket is provided per attendee.
Requests for a Companion Ticket are due on August 14, 2026.
Nursing Individuals
Q. Will there be an area for nursing individuals?
A: Yes, we are happy to provide the Lactation Room for our attendees. This is a space for nursing or pumping individuals. With plenty of privacy pods, a refrigerator, and supplies, the Lactation Room has everything you need. The location of this room will be shared in August.
Low Sensory Needs
Q. Will there be a quiet area to disconnect?
A: To help you step away, we’ve created The Quiet Spot, a space dedicated to disconnecting from any digital devices. We aim for this space to be low sensory and away from it all. The location of this room will be shared in August.
Special Dietary Requirements
Q: I have special dietary requirements, what are my options?
A: Dietary requirements including vegetarian, vegan, gluten-free, dairy-free, and nut allergies will be accounted for during menu selection and all food will be labeled accordingly. While, in general, attendees are not allowed to bring food on site, we will allow attendees to bring prescription medicines and special dietary meals. Please note the BCEC is not a peanut- or tree nut-free facility.
Q: I require a Kosher meal, what are my options?
A: Kosher lunches are available by request only. Requests for Kosher lunches are due on August 14, 2026. For those that requested Kosher meals, details on picking up your lunch will be provided in late August.
Q: I require a Halal meal, what are my options?
A: Halal lunches will be available for purchase onsite. Details will be shared in August.
American Sign Language (ASL) Interpreters
Q: Will ASL be provided throughout INBOUND?
A: Our core stages will each have a dedicated ASL interpreter for all sessions. For the best viewing experience, please find a seat in our accessible seating area where an ASL interpreter will be positioned. ASL interpreter support requests for Deep Dive, Education Sessions, and Meetups, are due on August 14.
Requests made after this date cannot be guaranteed. If you have submitted a request after August 14, 2026, we'll work with you to find the best solution that's possible within the time we have.
Q: Will I have a dedicated ASL Interpreter assigned to myself?
A: INBOUND provides ASL interpreters for our core stages. Requests for an ASL interpreter outside of those stages are due on August 14. If you submit a request, we will assign an interpreter to be with you throughout the day.
Please note, due to the significant difficulty and/or expenses associated, INBOUND is unable to provide the following:
- Devices that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses, or hearing aids.
- Connections to soundboards.
- CART / Captioning in languages other than English.
- Guides and ASL Interpreters to accompany individuals, parties, sponsor events/booths/activations, or ancillary/satellite functions not directly provided through the INBOUND accommodations request form.
For any assistance, please email help@inbound.com with questions.
Q: Will CART Services be available at INBOUND?
A: Yes, CART captioning services will be available at our core stages. For the best captioning and viewing experience, please find a seat in our accessible seating area.
Q: Do you offer assisted listening devices?
A: Yes, assisted listening devices will be available at our core stages.
Manage your accommodation requests here.