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Accessibility Guide at INBOUND
Accessibility at INBOUND 2024
As we welcome thousands of attendees, accessibility is at the forefront of our minds. We want to ensure INBOUND is a quality experience for everyone, so we’ve created this FAQ to provide insight into options for attendees. This FAQ is also available as a PDF here.
If you have any questions that are not answered by this guide, please reach out to us at help@inbound.com
In-Person Accessibility at INBOUND
Special Requests: Throughout this guide, you will see several areas that are available by request only. Please use the Accommodation Request Form. Some types of accommodations can take several weeks to arrange, thus the deadline for submission is August 12, 2024. If you are submitting a request after August 12, we will work with you to find the best solution that’s possible within the time that we have.
In-Person Accessibility
Q: Where is the event located? Is there a separate entrance for attendees with accessibility needs?
A: INBOUND takes place at the Boston Convention and Exhibition Center (BCEC) located at 415 Summer Street in Boston, MA 02210. The venue is fully accessible. All attendees are required to enter through the North Lobby where registration will be located. We will have accessible check-in desks, which you can access by entering any registration line.
Q: Are shuttles provided? Will there be an area for ADA pickup and dropoff at the BCEC?
A: There is no transportation provided by INBOUND to/from the airport or to/from the Boston Convention Center each day. There will be no shuttle service between the airport and the BCEC. For our attendees with accessibility needs, each day we are offering pre-scheduled transportation to the BCEC from our hotel block, but you must request this by August 12, 2024.
There are accessible parking bays available in the South Lot and a fully accessible South Lot Shuttle to take attendees to the North Lobby. This shuttle is complimentary to all attendees.
For any Uber/Lyft/rideshare pickups and drop offs, your vehicle should take Summer Street towards the BCEC and turn onto World Trade Center Ave for pickup or dropoff. Any guests arriving at this location should enter through the BCEC North lobby.
Q: Where can I go to get my accessibility questions answered?
A: For any questions or concerns in relation to accessibility accommodations, please head to The Help Spot in the North Lobby at the BCEC.
Q: Will there be fully accessible bathrooms?
A: Yes, the venue will have fully accessible and All Gender bathrooms throughout the building.
Q: Where are the elevators located?
A: We have denoted all elevators on our event map, which can be accessed by downloading the INBOUND mobile app (available for download in August). If you have any questions, please ask any help staff in an INBOUND shirt who will be able to point you in the right direction.
Q: Are children allowed into the venue?
A: The age guidance for attending INBOUND is 18+. If you need to bring a child with you, please request a companion ticket. Due to safety requirements, they must be registered for the event and children must have a guardian accompanying them at all times. Children under the age of 18 are not allowed into capacity restricted sessions, VIP Party, and INBOUND After Hours.
Per the BCEC’s Public Safety Policy: Children under the age of 18 are not allowed on the exhibit hall floor during move-in and move-out or on or around the loading docks. There will be no exceptions to this rule.
Please reach out to help@inbound.com for further assistance and companion ticket requests.
Q: Will service animals be allowed into the venue?
A: Yes, we are happy to host all trained service animals at the BCEC. Please let us know if you are bringing a service animal by completing our Accommodation Request Form. No other animals are allowed into the venue.
Q. Will printed materials be provided?
A: Yes, printed materials such as maps and agendas will be available on request. You will be able to pick these up from The Help Spot located in the North Lobby of the Boston Convention Center.
Q: Will there be facilities available to allow any medication required to be kept cool and administered?
A: Yes, we will have facilities for medication requiring refrigeration and administration. The location of this room will be shared in August.
Q: Will there be facilities available to allow any medical equipment to be charged?
A: Yes, we will have facilities for charging areas for medical equipment. The location of this room will be shared in August.
Q: Will there be reserved seating if I have accessibility needs?
A: Yes, during INBOUND we will have dedicated seating areas for individuals with a mobility device and accessibility needs. Please ask any help staff in an INBOUND shirt to point you to the appropriate location.
Mobility Devices
Q: I require a mobility device, how will this be handled on site at INBOUND?
A: Wheelchairs and 3- or 4-wheel electric scooters, walkers, canes, and crutches are allowed and are reasonably accommodated. Please know that INBOUND does not provide push services for attendees. If you need mobility assistance, please ensure you work directly with your rental company to successfully get the mobility device delivered to your desired location. See contact information below for a local rental company.
For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Please note all submissions are due by August 12, 2024
Contact Info:
Boston Orthopedic & Respiratory Equipment
Phone: 617-337-5133
Email: info@bostonorthoresp.com
Companions & Personal Attendants
Q: I require a companion / personal attendant, will they be allowed to attend INBOUND?
A:Attendees with disabilities who require the assistance of an attendant or companion may request a complimentary Companion Ticket. The ticket does not grant access to INBOUND by itself and the Companion Ticket must match the badge-holder’s name to be valid. One designated Companion Ticket is provided per attendee.
Please request a Companion Ticket by August 12, 2024.
Nursing Individuals
Q. Will there be an area for nursing individuals?
A: Yes, we are happy to provide a Lactation Room for our attendees. This is a space for nursing or pumping individuals. With plenty of privacy pods, a refrigerator, and supplies, this Lactation Room has everything you need. The location of this room will be shared in August.
Low Sensory Needs
Q. Will there be a quiet area to disconnect?
A: To help you step away, we’ve created The Quiet Spot, a space dedicated to disconnecting from any digital devices. We aim for this space to be low sensory and away from it all. The location of this room will be shared in August.
Special Dietary Requirements
Q: I have special dietary requirements, what are my options?
A: Dietary requirements including vegetarian, vegan, gluten- free, dairy-free, and nut allergies will be accounted for during menu selection and all food will be labeled accordingly. Certified halal meals are also available for purchase during the lunch period. While, in general, attendees are not allowed to bring food on site, we will allow attendees to bring prescription medicines and special dietary meals. Please note the BCEC is not a peanut- or tree nut-free facility.
Q: I require a Kosher meal, what are my options?
A: Kosher lunches are available by request only. Requests for Kosher lunches are due by August 12, 2024. For those that request Kosher meals, details on picking up your lunch will be provided in August.
American Sign Language (ASL) Interpreters
Q: Will ASL be provided throughout INBOUND?
A: Our festival stages will each have a dedicated ASL interpreter for all sessions. For the best viewing experience, please find a seat in our accessible seating area where an ASL interpreter will be positioned. For ASL interpreter support for Deep Dive, Education Sessions, and Meetups, please fill out the Accommodation Request Form.
Please note that the form closes on August 12, 2024. Requests made after this date cannot be guaranteed. If you have a request after August 12, 2024, we'll work with you to find the best solution that's possible within the time we have.
Q: Will I have a dedicated ASL Interpreter assigned to myself?
A: INBOUND provides ASL interpreters for our festival stages. If you require an ASL interpreter outside of those stages, you can request it by filling out the Accommodation Request Form and we will assign an interpreter to be with you throughout the day.
Please note, due to the significant difficulty and/or expenses associated, INBOUND is unable to provide the following:
- Devices that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses, or hearing aids.
- Connections to soundboards.
- CART / Captioning in languages other than English
- Guides and ASL Interpreters to accompany individuals, parties, sponsor events/booths/activations, or ancillary/satellite functions not directly provided through the INBOUND accommodations request form.
For any assistance, please email help@inbound.com with questions.
Q: Will CART Services be available at INBOUND?
A: Yes, CART captioning services will be available at our festival stages. For the best captioning and viewing experience, please find a seat in our accessible seating area.
Q: Do you offer assisted listening devices?
A: Yes, assisted listening devices will be available at our festival stages. To request a device, please ask any staff in an INBOUND shirt at the stage location for help.
INBOUND 2024 Livestream
We are committed to providing an accessible experience to viewers of our free YouTube livestream, appearing on our HubSpot-CRM channel. The 3-day INBOUND livestream of our Main Stage will feature 20+ Spotlight sessions, English closed captioning, and ASL interpretation.
Watch the livestream on HubSpot’s YouTube channel. <https://www.youtube.com/@HubSpot-CRM>.